The General Manager Review… If You Wait Until Then, It’s Too Late

Recorded On: 10/02/2018

The General Manager review will go poorly if you don’t begin the performance cycle with crystal clear quantitative and qualitative goals and objectives. This webinar will coach and train key stakeholders in creating not only a thoughtful approach to performance assessment but moreover, create a mutually agreed upon game plan to minimize surprises and amplify communication.

Kirk O. Reese, CCM is Executive Vice President of Club Thinking Partners. He has a 27 year professional relationship with private clubs and their management and governance, managing at three of the nation’s top year historic clubs – The Country Club, Chevy Chase Club and The Los Angeles Country Club. Kirk is a member of the National Club Association's Board of Directors and a past NCA Chairman.  Kirk has also served the Club Managers Association of America (“CMAA”) in a number of capacities including serving on the Board of directors of the National Capital, Southern California and New England chapters.  He also has served on a number of CMAA national committees, including most recently the Long Range Planning Committee and served as Host of the International Wine Society.

Robert C. James, CCM, CCE, CHE – Vice President, Club Thinking Partners, has spent a lifetime dedicated to the Club industry and the betterment of club management professionals. Throughout his 40 year career in the private club industry, he has served in club leadership roles at The Philadelphia Country Club, The Stanwich Club in Greenwich, Connecticut, Sleepy Hollow Country Club in Scarborough, N.Y. and most recently at Westchester Country Club where he served as Executive Director through 2017.  Bob is former Chairman of the NCA and NCA Foundation Boards of Directors, is the Immediate Past President of the CMAA’s Board of Directors.

DENEHY Club Thinking Partners is a full service executive search and management consulting firm serving the private club and boutique resort industries.  The firm’s results oriented executive search for club leadership and management consulting has positively influenced the member/guest experience at more than 300 clubs and resorts on more than 700 projects.

Kirk Reese

Executive Vice President, DENEHY Club Thinking Partners

Kirk O. Reese, CCM has a 27 year professional relationship with private clubs and their management and governance, managing at three of the nation’s top year historic clubs – The Country Club, Chevy Chase Club and The Los Angeles Country Club. Reese is a former member of the National Club Association's Board of Directors and a past NCA Chairman. Reese has also served the Club Managers Association of America (“CMAA”) in a number of capacities including serving on the Board of directors of the National Capital, Southern California and New England chapters.  He also has served on a number of CMAA national committees, including most recently the Long Range Planning Committee and served as Host of the International Wine Society. Reese graduated cum laude from the University of Houston's Conrad N. Hilton College of Hotel and Restaurant Management. He earned his certified club manager (CCM) designation in 1993.

 

Robert C. James

Vice President, Club Thinking Partners

Robert C. James, CCM, CCE, CHE – Vice President, Club Thinking Partners, has spent a lifetime dedicated to the Club industry and the betterment of club management professionals. Throughout his 40 year career in the private club industry, he has served in club leadership roles at The Philadelphia Country Club, The Stanwich Club in Greenwich, Connecticut, Sleepy Hollow Country Club in Scarborough, N.Y. and most recently at Westchester Country Club where he served as Executive Director through 2017.  Bob is former Chairman of the NCA and NCA Foundation Boards of Directors, is the Immediate Past President of the CMAA’s Board of Directors.

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