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  • Strategic Planning Webinar Series: Part 6: Keeping Strategy Current and On-Track

    Recorded On: 06/30/2016

    Learn how to develop a strategic culture in your club with tools to keep boards and managers focused on strategic objectives, with this final session in GGA's six-part webinar series on strategic planning.

    Part 6 of GGA's Strategic Planning series: Developing a strategic culture in your club with tools to keep boards and managers focused on strategic objectives.

    Henry DeLozier

    Partner, Global Golf Advisors

    Henry DeLozier is a principal at Global Golf Advisors (GGA), a Legacy Alliance Partner of the National Club Association. GGA serves club management professionals from offices in Toronto, Phoenix and Dublin (IR). He can be reached at hdelozier@globalgolfadvisors.com or by visiting globalgolfadvisors.com


  • Tapping in to the Latest in Food & Beverage Trends to Create a Dynamic Event and Catering Program

    Recorded On: 06/23/2016

    Learn about F&B trends and results from the first-ever comprehensive benchmarking study focusing on the catering and events departments.

    In 2015, the very first comprehensive benchmarking study focusing on the catering and events departments was conducted by the Association of Club Catering Professionals. Throughout the course of this presentation, Lynne LaFond DeLuca will reveal these results and how we can learn from each other in our industry to propel our club's food & beverage departments forward. She will also discuss the exciting and ever-changing trends in food and beverage offerings that create the “wow” for member events and catering.

    Lynne LaFond DeLuca

    Executive Director, Association of Club Catering Professionals

    Lynne LaFond DeLuca earned her Bachelor’s Degree in Business Management from Cal State University Long Beach and began her hospitality career in the hotel industry and became the youngest general manager of a hotel at the time in Beverly Hills, California. DeLuca then moved into the private club industry and spent 15 years with ClubCorp, Inc., in the positions of vice president, private events and vice president, membership and sales. She has 26 years of private club experience. In 2011, Lynne founded and is the executive director of the Association of Club Catering Professionals. It is the first association dedicated to education for catering professionals in the private club industry. Her newsletter is read by 9,000 private clubs each month.
     
    DeLuca has written for industry publications including NCA CONNECT, CMAA's Back of the House, Boardroom Magazine, Catering Magazine and Private Club Advisor. She is a nationally recognized speaker and has trained people around the world in the art of events, catering and golf tournament sales. DeLuca has an absolute passion for what she does and for helping the people that she works with to perform at their maximum level. In 2014, Boardroom Magazine named DeLuca “One of the Most Influential Women in the Private Club Industry” and in 2016 she was honored with the “Gary Player Educator of the Year” award.

  • Strategic Planning Webinar Series: Part 5: Action Plan...How to Put the Plan to Work

    Recorded On: 06/09/2016

    Learn how to convert strategic ideas into an action plan for measurable results, with this fifth session in GGA's six-part webinar series on strategic planning.

    Part 5 of GGA's Strategic Planning series: Putting strategy to work! How to convert strategic ideas into an action plan for measurable results.

    Henry DeLozier

    Partner, Global Golf Advisors

    Henry DeLozier is a principal at Global Golf Advisors (GGA), a Legacy Alliance Partner of the National Club Association. GGA serves club management professionals from offices in Toronto, Phoenix and Dublin (IR). He can be reached at hdelozier@globalgolfadvisors.com or by visiting globalgolfadvisors.com


  • The Power of Favorite Place Status

    Recorded On: 04/28/2016

    Gain a better grasp on what Favorite Place Status is, the strategic process to implementation, and the benefits your club will reap from achieving Favorite Place Status.

    Clubs today are under threat from demographics, regulation, economic uncertainty and competition from the public sector. The private club industry is compressing. In order to stay vibrant and relevant in today and tomorrow's market place clubs must maximize the experience level in all of their amenity areas. From McMahon Group's extensive membership survey research with over 1,200 private clubs, 90% of members and spouses repeatedly state they want their club to be one of their favorite places to dine. However, less than half of them say their club actually achieves this. It is an unnecessary missed opportunity. Your club has already made the capital investment in its dining programachieving Favorite Place Status is fulfilling the promise.

    This webinar will present and discuss the why now, what Favorite Place Status is, the strategic process to implementation, and the benefits your club will reap from achieving Favorite Place Status. This webinar is relevant and valuable for general managers, clubhouse managers, food & beverage directors, dining room managers and executive chefs. Ample time will be left for questions and answers.

    Bill McMahon Sr.

    Chairman, McMahon Group

    Bill McMahon, Sr., is an operational, financial and architectural planning consultant to clubs throughout North America. He established McMahon Group in 1983 as an affiliate of the family architectural firm his grandfather founded in 1906. Over the ensuing years, the firm has expanded its club consulting services beyond clubhouse improvement planning to a full range of services for all aspects of private club challenges. To date, the firm has assisted more than 1,800 private clubs across the United States, Canada, Asia, Europe and the Caribbean. McMahon Group provides a unique approach to developing club facility projects first establishing design and financial feasibility so membership approval is achieved. Thereafter final design and construction firms are selected to build the member approved project. 

    Frank Vain

    President, McMahon Group

    Frank J. Vain, President of McMahon Group, Inc., in St. Louis, provides consulting and planning services to private clubs throughout North America and Asia. Through use of specialized services including membership surveys, strategic planning, operational analysis and facility long-range planning, Vain assists clubs in developing individualized strategies for their unique situations.

    Vain joined McMahon Group, Inc., in 1988 and has more than 30 years of experience in the management and development of hospitality properties including private clubs, athletic clubs, resorts and restaurants. He is a former partner in Concord Sports Club and past president of The Country Club of St. Albans.

    Vain is a native of Philadelphia and a graduate of Franklin & Marshall College, Lancaster, Pa. He is a featured speaker at regional chapter meetings of club managers and at college hotel/restaurant management departments. He has written numerous articles that have been published in Club Director and Club Management magazines. Since its inception in 1991, Vain has researched and produced McMahon’s Club Trends®, now a joint project with NCA, and a recognized industry benchmark on the trends and issues affecting private clubs.

    Bill McMahon Jr.

    Vice President, McMahon Group

    Bill McMahon Jr. is a private club planner who has been working with McMahon Group since 1999. Bill is Co-Editor of the quarterly trends report, Club Trends, published with the National Club Association. He is also responsible for the Pulse Survey research McMahon conducts with private club executives. McMahon studied architecture at Arizona State University and graduated from Webster University in St. Louis with a degree in Media Communications. He is a member of Bellerive Country Club and sits on the Board of the Tennessee Society of St. Louis as the Secretary.

    McMahon also created and runs the Clubtopia® business directory for the club world located at www.clubtopia.com

    Richard Lareau

    Director of Dining & Operations Enhancement, McMahon Group

    Richard Lareau has worked in the private club industry since 1992. His more than 24 years of experience in club management as a food and beverage specialist has enabled him to develop well-trained professional teams that deliver friendly service and consistently efficient, high-quality cuisine resulting in increased member participation, higher revenues and bottom-line contributions to the overhead of the club. He is a manager’s friend and assistant in delivering a club’s dining promise.

    Lareau is a Certified Club Manager (CCM) and Certified Chief Executive (CCE). He is winner of the 2009 Mel Rex Award from the Excellence in Club Management® Awards; and, was awarded Club Manager of the Year by the Texas Lone Star Chapter in 2013 for his achievements and contributions to the private club industry. Lareau is an active member of Les Amis des Escoffier, Chaine des Rotisserie and The International Wine Society.

  • Strategic Planning Webinar Series: Part 4: Goals and Objectives – What Is the Club to Be?

    Recorded On: 04/14/2016

    Discover how to develop on-target and purposeful strategic objectives, with this fourth session in GGA's six-part webinar series on strategic planning.

    Part 4 of GGA's Strategic Planning series: Developing on-target and purposeful strategic objectives. Every manager wants clear guidance for goals and objectives.

    Henry DeLozier

    Partner, Global Golf Advisors

    Henry DeLozier is a principal at Global Golf Advisors (GGA), a Legacy Alliance Partner of the National Club Association. GGA serves club management professionals from offices in Toronto, Phoenix and Dublin (IR). He can be reached at hdelozier@globalgolfadvisors.com or by visiting globalgolfadvisors.com


  • The DOL's Imminent Overtime Rule: Why It's Bad News for Clubs & How You Can Prepare

    Recorded On: 03/31/2016

    Understand the DOL's new overtime rule, navigate through it and get answers to specific questions.

    On March 15, the Department of Labor sped up the timeframe for the release of the Overtime Exemption Rule. As such, the regulation could be issued in the upcoming days. Clubs should begin reviewing their employee duties and costs to determine how to respond and comply with the rule.

    In this presentation, NCA's Vice President of Government Relations and General Counsel, Brad D. Steele, will help clubs understand the overtime rule, navigate through it and answer your specific questions.

    Sponsored by DENEHY Club Thinking Partners

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    Brad Steele

    Vice President of Government Relations & General Counsel, NCA

    Brad Steele has served as the voice of the private club industry on Capitol Hill for more than a decade. In that time, he has worked to stop harmful legislation, roll back damaging regulations and include club concerns in litigation filed across the country. Steele began his time in government by working for the Vice President of the United States, for a member of Congress and then as a senior staffer with a national political committee. After many years in politics, Steele left D.C. to become an attorney. He studied law in England at Oxford University and he earned his degree from the University of Oklahoma.

    Upon graduation, Steele opened his own law firm in Indiana. In addition to his private practice, Brad also served as a county and city attorney and as a judge of an Indiana court. While in Indiana, Steele returned to politics as a candidate for the U.S. Congress and the Indiana State House of Representatives. His Congressional race pitted him against Mike Pence in the primary where they became friends. Steele is a featured speaker for club management and golf associations across the country and his perspectives have been sought out by leading industry periodicals as well as the national media.

  • Strategic Planning Webinar Series: Part 3: Market Analysis and Using Trends Guidance

    Recorded On: 03/17/2016

    Learn how to develop internal and external market knowledge and find out how to put each to work strategically, in this third session in GGA's six-part webinar series on strategic planning.

    Part 3 of GGA's Strategic Planning series: Developing internal and external market knowledge and knowing how to put each to work strategically.

    Henry DeLozier

    Partner, Global Golf Advisors

    Henry DeLozier is a principal at Global Golf Advisors (GGA), a Legacy Alliance Partner of the National Club Association. GGA serves club management professionals from offices in Toronto, Phoenix and Dublin (IR). He can be reached at hdelozier@globalgolfadvisors.com or by visiting globalgolfadvisors.com


  • Strategic Planning Webinar Series: Part 2: Mission, Vision, Values … and Using Them

    Recorded On: 02/04/2016

    Learn how to get started defining your club and what it intends to do and be, with this second session in GGA's six-part webinar series on strategic planning.

    Part 2 of GGA's Strategic Planning series: Learn how to get started defining your club and what it intends to do and be.

    Henry DeLozier

    Partner, Global Golf Advisors

    Henry DeLozier is a principal at Global Golf Advisors (GGA), a Legacy Alliance Partner of the National Club Association. GGA serves club management professionals from offices in Toronto, Phoenix and Dublin (IR). He can be reached at hdelozier@globalgolfadvisors.com or by visiting globalgolfadvisors.com


  • Strategic Planning Webinar Series: Part 1: Getting Started with Strategic Planning

    Recorded On: 01/14/2016

    Better understand strategic thinking, how to use it and establish a proper environment for successful strategic planning, in this first session in GGA's six-part webinar series on strategic planning.

    The first of a series of six webinars on Strategic Planning by Global Golf Advisors (GGA), NCA's Legacy Alliance Partner and lead sponsor of the Board Leadership Institute, this webinar will cover understanding strategic thinking, how to use it and establish a proper environment for successful strategic planning.

    Henry DeLozier

    Partner, Global Golf Advisors

    Henry DeLozier is a principal at Global Golf Advisors (GGA), a Legacy Alliance Partner of the National Club Association. GGA serves club management professionals from offices in Toronto, Phoenix and Dublin (IR). He can be reached at hdelozier@globalgolfadvisors.com or by visiting globalgolfadvisors.com


  • Major Changes in the World of H-2B Seasonal Visas

    Recorded On: 12/03/2015

    Review visa options for those in the club industry that employ seasonal employees and hear best practices, strategies, and common traps surrounding bringing foreign national employees to work for an organization.

    2015 has been a tough year for seasonal businesses that rely on the H-2B Visa Program. After months of highs and lows where seasonal businesses saw the H-2B visa be at the center of a federal lawsuit, have its processing suspended, be subjected to a lack of clarity with the process, and unforeseen delays, the industry was rocked again with the issuance of a new Interim Rule that drastically changed the H-2B visa requirements. These regulations recently went into effect, first applying to clubs with October 1st seasonal start dates and later. These regulations have a major impact on private clubs that typically rely on seasonal staff.

    Attorney Keith Pabian will present a webinar on visa options for those in the club industry that employ seasonal employees and will discuss best practices, strategies, and common traps surrounding bringing foreign national employees to work for an organization. He will also discuss his initial impressions of the new regulations and provide insights and tips into how to manage the new process and requirements.

    Joe Trauger

    Vice President, Government Relations, National Club Association

    In April of 2019 Joe Trauger joined NCA as Vice President of Government Relations. Joe lead’s NCA’s lobbying activities and ClubPAC, NCA’s political action committee.

     As an experienced government relations professional with many legislative and regulatory successes on Capitol Hill, Joe brings extensive experience and respect as an association lobbyist with tremendous knowledge of the issues. Joe also has excellent perspective into the private club industry as he is entering his second year as president of Mount Vernon Country Club in Alexandria, Va., an NCA member club.”

     He previously was principal and founder of Northfield Strategies, an advocacy consulting firm. Prior to Northfield, Trauger was senior vice president of policy and government relations at the Air-Conditioning, Heating and Refrigeration Institute and vice president of government relations at the National Association of Manufacturers. His Capitol Hill experience includes positions as senior policy advisor for then House Majority Whip Roy Blunt; policy advisor for then House Majority Leader Dick Armey; senior legislative assistant for former Congressman Sam Johnson; and legislative assistant for former Senator Rod Grams.

     Joe is a competitive golfer, frequently playing in charity and purse tournaments and modestly boasts a single-digit handicap. He is married with two lovely daughters.