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  • The General Manager Review… If You Wait Until Then, It’s Too Late

    Recorded On: 10/02/2018

    Learn how to construct a thoughtful approach to your General Manager performance assessment and establish a mutually agreed-upon game plan to minimize surprises and amplify communication.

    The General Manager review will go poorly if you don’t begin the performance cycle with crystal clear quantitative and qualitative goals and objectives. This webinar will coach and train key stakeholders in creating not only a thoughtful approach to performance assessment but moreover, create a mutually agreed upon game plan to minimize surprises and amplify communication.

    Kirk O. Reese, CCM is Executive Vice President of Club Thinking Partners. He has a 27 year professional relationship with private clubs and their management and governance, managing at three of the nation’s top year historic clubs – The Country Club, Chevy Chase Club and The Los Angeles Country Club. Kirk is a member of the National Club Association's Board of Directors and a past NCA Chairman.  Kirk has also served the Club Managers Association of America (“CMAA”) in a number of capacities including serving on the Board of directors of the National Capital, Southern California and New England chapters.  He also has served on a number of CMAA national committees, including most recently the Long Range Planning Committee and served as Host of the International Wine Society.

    Robert C. James, CCM, CCE, CHE – Vice President, Club Thinking Partners, has spent a lifetime dedicated to the Club industry and the betterment of club management professionals. Throughout his 40 year career in the private club industry, he has served in club leadership roles at The Philadelphia Country Club, The Stanwich Club in Greenwich, Connecticut, Sleepy Hollow Country Club in Scarborough, N.Y. and most recently at Westchester Country Club where he served as Executive Director through 2017.  Bob is former Chairman of the NCA and NCA Foundation Boards of Directors, is the Immediate Past President of the CMAA’s Board of Directors.

    DENEHY Club Thinking Partners is a full service executive search and management consulting firm serving the private club and boutique resort industries.  The firm’s results oriented executive search for club leadership and management consulting has positively influenced the member/guest experience at more than 300 clubs and resorts on more than 700 projects.

    Kirk Reese

    Executive Vice President, DENEHY Club Thinking Partners

    Kirk O. Reese, CCM has a 27 year professional relationship with private clubs and their management and governance, managing at three of the nation’s top year historic clubs – The Country Club, Chevy Chase Club and The Los Angeles Country Club. Reese is a former member of the National Club Association's Board of Directors and a past NCA Chairman. Reese has also served the Club Managers Association of America (“CMAA”) in a number of capacities including serving on the Board of directors of the National Capital, Southern California and New England chapters.  He also has served on a number of CMAA national committees, including most recently the Long Range Planning Committee and served as Host of the International Wine Society. Reese graduated cum laude from the University of Houston's Conrad N. Hilton College of Hotel and Restaurant Management. He earned his certified club manager (CCM) designation in 1993.

     

    Robert C. James

    Vice President, Club Thinking Partners

    Robert C. James, CCM, CCE, CHE – Vice President, Club Thinking Partners, has spent a lifetime dedicated to the Club industry and the betterment of club management professionals. Throughout his 40 year career in the private club industry, he has served in club leadership roles at The Philadelphia Country Club, The Stanwich Club in Greenwich, Connecticut, Sleepy Hollow Country Club in Scarborough, N.Y. and most recently at Westchester Country Club where he served as Executive Director through 2017.  Bob is former Chairman of the NCA and NCA Foundation Boards of Directors, is the Immediate Past President of the CMAA’s Board of Directors.

  • General Manager Agreements: How Both Sides Can Win

    Recorded On: 10/02/2018

    Learn best practices and lessons learned to make the General Manager review process less protracted and more successful. From the board’s perspective, this will help retain talent; from the general manager’s perspective, it can help in gaining comfort and clarity as to their role and future.

    There are few topics that create more anxiety for the general manager and a club board than the general manager agreement. Generally, neither party is comfortable approaching the issue. Based on more than 700 private club projects, this webinar will share best practices and lessons learned to make this process less protracted and more successful. From the board’s perspective, this will help retain talent; from the general manager’s perspective, it can help in gaining comfort and clarity as to their role and future.

    DENEHY Club Thinking Partners is a full service executive search and management consulting firm serving the private club and boutique resort industries. The firm’s results-oriented executive search for club leadership and management consulting has positively influenced the member/guest experience at more than 300 clubs and resorts on more than 700 projects. Learn more at www.denehyctp.com or call 203-319-8228. 

    Kirk Reese

    Executive Vice President, DENEHY Club Thinking Partners

    Kirk O. Reese, CCM has a 27 year professional relationship with private clubs and their management and governance, managing at three of the nation’s top year historic clubs – The Country Club, Chevy Chase Club and The Los Angeles Country Club. Reese is a former member of the National Club Association's Board of Directors and a past NCA Chairman. Reese has also served the Club Managers Association of America (“CMAA”) in a number of capacities including serving on the Board of directors of the National Capital, Southern California and New England chapters.  He also has served on a number of CMAA national committees, including most recently the Long Range Planning Committee and served as Host of the International Wine Society. Reese graduated cum laude from the University of Houston's Conrad N. Hilton College of Hotel and Restaurant Management. He earned his certified club manager (CCM) designation in 1993.

     

    Robert C. James

    Vice President, Club Thinking Partners

    Robert C. James, CCM, CCE, CHE – Vice President, Club Thinking Partners, has spent a lifetime dedicated to the Club industry and the betterment of club management professionals. Throughout his 40 year career in the private club industry, he has served in club leadership roles at The Philadelphia Country Club, The Stanwich Club in Greenwich, Connecticut, Sleepy Hollow Country Club in Scarborough, N.Y. and most recently at Westchester Country Club where he served as Executive Director through 2017.  Bob is former Chairman of the NCA and NCA Foundation Boards of Directors, is the Immediate Past President of the CMAA’s Board of Directors.

    Dan Denehy

    President, DENEHY Club Thinking Partners

    Daniel M. Denehy, CCM, CHA, is the founder and president of Club Thinking Partners, a full service executive search and management consulting firm serving the private club and boutique resort industries. His background includes senior management roles with Walt Disney Company, Boca Raton Resort and Club, Jupiter Island Club and 12 years as the COO of The Greenwich Country Club in Greenwich, Conn. Denehy began his consulting career in 2001 with John Sibbald Associates, creator of Platinum Clubs of America, the highly respected program that recognizes excellence in the club industry. Club Thinking Partners has conducted more than 700 search and consulting projects for more than 300 private clubs and resort properties worldwide. He is a board director of the National Club Association Foundation.

  • Forces Shaping Your Club’s Operations

    Recorded On: 10/02/2018

    Based on data from approximately 340 private clubs, this session discusses these trends and will provide expert insights and benchmarks in critical club areas for their leaders to analyze at their own operations.

    While every private club is unique, larger forces can play a significant role in how individual clubs and the industry as a whole perform. Based on data from approximately 340 private clubs, this session discusses these trends and will provide expert insights and benchmarks in critical club areas for their leaders to analyze at their own operations. These topics include: 

    • The state of the economy for private clubs
    • Current membership trends
    • Revenue trends
    • Capital projects – How are they being paid for?
    • Club operations trends – Restaurants, rooms and golf course maintenance
    • Internal controls/cyber-crime and risks

     


    James J. Hankowski, CPA

    Partner, Condon O’Meara McGinty & Donnelly LLP

    James J. Hankowski CPA is a partner of Condon O’Meara McGinty & Donnelly LLP.  The firm specializes in the auditing and accounting for over 325 private clubs in 16 states. Jim predominantly handles the New Jersey Club practice. He was a past board member of the Hospitality Financial and Technology Professionals Association.  He has presented seminars on Club operations to the Club Managers Association of America and The National Club Association. Jim has written articles published in industry magazines and has over 30 years of experience in servicing Clubs. Jim served on the sub-committee for the revision of the Uniform System of Financial Reporting for Clubs.

    Matthew P. O’Dell, CPA

    Audit Partner, Condon O’Meara McGinty & Donnelly LLP

    Matthew P. O’Dell, CPA, is an audit partner with the accounting firm of Condon O’Meara McGinty & Donnelly LLP.  Matt has worked with private clubs for approximately 23 years.  His prime responsibilities and area of expertise include accounting, auditing and internal control review.  Matt has authored and contributed to various articles in leading club national publications and has spoken at annual conferences throughout the country and local chapter meetings regarding club operations. 

  • OSHA's at the Door - What Do You Do?

    Recorded On: 06/28/2018

    Learn the processes of an OSHA inspection from the inspector arriving on property, conducting the site visit to and including the issuance of citations, penalties and the appeals process.

    Learn the processes of an OSHA inspection from the inspector arriving on property, conducting the site visit to and including the issuance of citations, penalties and the appeals process. Violations at golf, country, city and yacht clubs will be shared, as well as items you should not say to the inspector.

    Did you know your operation only has 4 hours to provide your OSHA 300 logs? OSHA must issue a citation and proposed penalty within 6 months from the violations occurrence. The current fine for a willful or repeat violation is $129,336 per violation!

    Presenter Alan Achatz, CCM, CHE, is a former club manager who operates Club Safety Solutions, LLC, a business assisting clubs and other operations with health and safety issues. An OSHA general industry outreach trainer, he provides education sessions for managers, executive staff and all line employees, and conducts simulated OSHA site tours to identify regulatory shortcomings and provide compliance assistance.

    Mr. Achatz has written more than 100 articles for various trade publications including Club Management, Private Club Advisor, BoardRoom magazine, Club Management Perspectives and CMAA's “PCS At Your Service.”

    For additional information, visit www.clubsafetysolutions.com.

    Alan E. Achatz

    Alan E. Achatz is a former club manager who operates Club Safety Solutions, a business assisting clubs and other operations with health and safety issues. Achatz, an OSHA general industry outreach trainer, provides education sessions for managers, executive staff and all line employees and conducts simulated OSHA site tours to identify regulatory shortcomings and provide compliance assistance.

    Achatz has written more than 100 articles for various trade publications including Club Director, Club Management, Private Club Advisor and BoardRoom.

  • Employee Classification

    Recorded On: 06/07/2018

    Learn about the legal trends and potential risk areas impacting your club from attorneys Cindy Arellano and Thomas Lenz, who recently updated NCA reference series monograph, “Independent Contractor Compliance.”

    Private clubs, and many other employers across the United States, have frequently classified certain workers as independent contractors. Issues such as wage theft and claims for unpaid taxes have raised the stakes for anyone who considers identifying someone as an independent contractor rather than an employee. Learn about the legal trends and potential risk areas impacting your club from attorneys Cindy Arellano and Thomas Lenz, who recently updated NCA reference series monograph, “Independent Contractor Compliance.”   

    Thomas A. Lenz is a partner at Atkinson, Andelson, Loya, Ruud & Romo, in the firm’s labor and employment law department handling all aspects of labor and employment law issues from the firm’s Cerritos and Pasadena offices. He serves on NCA’s board and ClubPAC Committee and chairs the Government Relations Committee. Lenz also is chair of the Labor and Employment Law Section for the State Bar of California. 

    Cindy S. Arellano is a partner at Atkinson, Andelson, Loya, Ruud & Romo in the firm’s Business & Tax Practice Group in Cerritos, Calif., focusing on employee benefits and executive compensation, tax audits, ERISA, nonprofit organizations, mergers and acquisitions and general corporate transactional matters. She has written for NCA publications and spoken in NCA programs. 

     

     

    Thomas Lenz

    Partner, Atkinson, Andelson, Loya, Ruud & Romo

    Thomas A. Lenz is a partner at Atkinson, Andelson, Loya, Ruud & Romo, in the firm’s labor and employment law department handling all aspects of labor and employment law issues from the firm’s Cerritos and Pasadena offices. He serves on NCA’s board and ClubPAC Committee and chairs the Government Relations Committee. Lenz also is chair of the Labor and Employment Law Section for the State Bar of California. He can be reached at tlenz@aalrr.comor 562-653-3200.

    Cindy Strom Arellano

    Atkinson, Andelson, Loya, Ruud & Romo

    Cindy S. Arellano is a partner at Atkinson, Andelson, Loya, Ruud & Romo in the firm’s Business & Tax Practice Group in Cerritos, Calif., focusing on employee benefits and executive compensation, tax audits, ERISA, nonprofit organizations, mergers and acquisitions and general corporate transactional matters. She has written for NCA publications and spoken in NCA programs. She can be reached at carellano@aalrr.com or 562-653-3200.

  • Strategy for Clubs

    Recorded On: 05/03/2018

    Discuss strategic planning content; how to implement dependable club strategy; and how to sustain that strategy.

    Effective strategy has many parts and a singular aim, which is economic sustainability for the club. On Thursday, May 3 at 2:00 p.m. ET, hear strategy-expert Henry DeLozier, principal at Global Golf Advisors, discuss strategic planning content, how to implement dependable club strategy and how to sustain that strategy.

    Global Golf Advisors (GGA) is a Legacy Alliance Partner of the National Club Association. GGA serves club management professionals from offices in Toronto, Phoenix and Dublin.

     


    Henry DeLozier

    Partner, Global Golf Advisors

    Henry DeLozier is a principal at Global Golf Advisors (GGA), a Legacy Alliance Partner of the National Club Association. GGA serves club management professionals from offices in Toronto, Phoenix and Dublin (IR). He can be reached at hdelozier@globalgolfadvisors.com or by visiting globalgolfadvisors.com


  • "Prideology" with Bill Walshe

    Recorded On: 04/17/2018

    The Viceroy Hotel Group has spent the past five years activating “Prideology,” the DNA of its business. Serving as the roadmap to success, and the cultural platform of its group, Prideology has given Viceroy Hotel Group a genuine competitive advantage, in ways that can apply to any business sector.

    The Viceroy Hotel Group has spent the past five years activating “Prideology,” the DNA of its business. Serving as the roadmap to success, and the cultural platform of its group, Prideology has given Viceroy Hotel Group a genuine competitive advantage, in ways that can apply to any business sector.  Learn the origin and application of this revolutionary empowerment tool from Bill Walshe, CEO, Viceroy Hotel Group. Recorded as part of the 2018 National Club Conference, April 17, 2018, in Los Angeles, Calif. 

    Bill Walshe

    CEO, Viceroy Hotel Group

    A 20-year veteran to the luxury hospitality industry, Bill Walshe provides Viceroy Hotel Group with a truly global perspective, bringing extensive senior management experience with leading international hospitality companies, including Jumeirah Group, The Doyle Collection and Kempinski Hotels and Resorts. As the CEO of the Doyle Collection, Bill led the brand through its reinvention into a modern luxury urban hotel group that includes eleven hotels in the USA and Europe. Prior to The Doyle Collection, he served as COO for Dubai-based Jumeirah Group at a time of tremendous growth for the international luxury hospitality group.

  • "Embracing Cultural and Generational Diversity: Future-Proofing Our Organizations" with Jose Villa

    Recorded On: 04/17/2018

    America is in the midst of a societal transformation unlike any America has ever seen before. But change provides immense opportunities for those who adjust. For forward-thinking organizations, embracing cultural and generational diversity can “future-proof ” their organizations and help them chart a more successful path forward.

    America is in the midst of a societal transformation unlike any America has ever seen before. But change provides immense opportunities for those who adjust. For forward-thinking organizations, embracing cultural and generational diversity can “future-proof ” their organizations and help them chart a more successful path forward.  

    Jose Villa

    Founder and President, Sensis

    Jose Villa founded Sensis in 1998 as a website development firm and has since expanded the company into a full-service marketing and advertising  agency. The Sensis integrated model combines a cross-cultural approach to  the general market, where ethnic insights lead Sensis’ work. The company focuses on the role of digital media, the mainstreaming of multicultural markets, and the transformative impact of social technology. 

    Villa frequently publishes on multicultural marketing subjects at MediaPost, and his blog, ThinkMulticultural.com. He is a fellow of the Robert Toigo Foundation, a founding member of the Cesar E. Chavez Foundation, a board member of the National Federation of Independent Businesses (NFIB) and a past advisory board member of the U.S. Hispanic Chamber of Commerce.

  • "Perspectives from a Golf Industry Leader" with Chip Brewer and Mike Stachura

    Recorded On: 04/17/2018

    Chip Brewer, President & CEO Callaway Golf Company, sits down with Golf Digest Senior Editor Mike Stachura to discuss the distinct challenges and opportunities in the golf equipment business today as golf’s hottest brand continues to innovate and compete in the game’s constantly changing environment. Amid that variability, he’ll also address the consistent role private clubs play in golf’s present and its future.

    Chip Brewer, President & CEO Callaway Golf Company, sits down with Golf Digest Senior Editor Mike Stachura to discuss the distinct challenges and opportunities in the golf equipment business today as golf’s hottest brand continues to innovate and compete in the game’s constantly changing environment. Amid that variability, he’ll also address the consistent role private clubs play in golf’s present and its future.

    Chip Brewer

    President & CEO, Callaway Golf Company

    Oliver G. Brewer, III, also known as Chip, is the president and chief executive officer of Callaway Golf Co., and has served as a director of Callaway Golf Co. since March 2012. Previously, Brewer served as CEO of Adams Golf Inc. from 2002 to 2012 and as president from 2000 to 2012 and as senior vice president of sales and marketing from 1998 to 2000. He is a graduate of the College of William and Mary and received his MBA from Harvard in 1991. 

    Mike Stachura

    Senior Editor-Equipment, Golf Digest

    Mike Stachura is the senior editor of equipment at Golf Digest. He has been covering golf equipment and technology as well as the business of golf for more than 20 years. He leads the team that developed and oversees the “Hot List,” Golf Digest’s annual review of new products, from drivers to golf balls. In addition, he developed the magazine’s biennial ranking of America’s 100 Best Clubfitters. In 2016 Stachura was named to the International Clubmakers Hall of Fame for his work promoting the benefits of clubfitting to the golfing public. He is the author of three books, including “Classic American Courses” and “Fearless Golf.” He also has been a frequent guest on Golf Channel’s “Morning Drive” and served as a co-host for the annual “Golf Digest Equipment Insider” special on NBC. 

  • Club Governance

    Recorded On: 03/15/2018

    Learn how to implement and sustain sound club governance.

    Club directors bear immense responsibility in governing their clubs. Discuss the four-corners of directors’ responsibility: (1) implementing strategy, (2) ensuring dependable finance, (3) exercising responsible governance, and (4) providing trustworthy servant leadership. Learn how to implement and sustain sound club governance.

    Presenter Henry DeLozier is a principal at Global Golf Advisors (GGA), a Legacy Alliance Partner of the National Club Association. GGA serves club management professionals from offices in Toronto, Phoenix and Dublin (IR). 

     


    Henry DeLozier

    Partner, Global Golf Advisors

    Henry DeLozier is a principal at Global Golf Advisors (GGA), a Legacy Alliance Partner of the National Club Association. GGA serves club management professionals from offices in Toronto, Phoenix and Dublin (IR). He can be reached at hdelozier@globalgolfadvisors.com or by visiting globalgolfadvisors.com