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  • Emergency Action Planning

    Includes a Live Event on 05/23/2019 at 2:00 PM (EDT)

    Don’t have a plan? It’s time to start one. Alan Achatz of Club Safety Solutions will discuss the many facets of the Emergency Action Plan.

    Have you ever addressed your various emergency concerns?  It seems there are so many other priorities in the Club industry, there is never any time left over to develop a plan.

     Before you can consider disaster planning and the recovery processes, you have to address the basics. What does you staff do when the fire alarm sounds?  Do they react and go to their roll call area?  Do they even know where their roll call area is?

     Alan Achatz of Club Safety Solutions will share the many facets of emergency plans, including:

    ·      Getting organized

    ·      Major concerns: Weather, technological, man-made

    ·      Emergency equipment

    ·      Operational procedures: Communications, evacuation routes, equipment shut-offs

    ·      Medical emergencies

    Grab your safety team, your key staff members and invite them to participate.  There will be ideas to enhance your plans for all types of clubs: city, golf and yacht. 

    Don’t have a plan?  It’s time to start one.

    For additional information, visit www.clubsafetysolutions.com.

    Alan E. Achatz

    Alan E. Achatz is a former club manager who operates Club Safety Solutions, a business assisting clubs and other operations with health and safety issues. Achatz, an OSHA general industry outreach trainer, provides education sessions for managers, executive staff and all line employees and conducts simulated OSHA site tours to identify regulatory shortcomings and provide compliance assistance.

    Achatz has written more than 100 articles for various trade publications including Club Director, Club Management, Private Club Advisor and BoardRoom.

  • The Importance of Golf Course Renovation

    Learn the importance and value of golf course “reinvention” and receive insider tips on changes that can help your club to stay competitive in an ever-changing marketplace.

    Learn the importance and value of golf course “reinvention” and receive insider tips on changes that can help your club to stay competitive in an ever-changing marketplace. Paul Stringer and Tommy Hearden of The Nicklaus Companies, will discuss the importance of renovation, redesign and rebranding opportunities for golf courses.  

    About the Nicklaus Companies

    Whether it’s award-winning course design, world-class golf communities, industry-leading apparel and equipment, instruction and insight for players of every caliber, or giving back to the game and local communities, the Nicklaus Companies embody the highest standards of excellence and achievement. That’s why we’ve received prestigious recognition by golf design’s leading organizations, such as the Golf Course Builders Association of America, the American Society of Golf Course Architects, and Golf World’s Architect of the Year award. After naming Jack Nicklaus the most powerful person in golf for an unprecedented sixth consecutive year, Golf Inc. said, “The fact is that he keeps adding to his legend, at the design table and in the business world.”

    If you want to build a world-class golf course, we are your designer. If you want to be a better player, we are your instructor and outfitter. And if you want to grow your business and brand, we are your partner. For more than four decades, the Nicklaus Companies has delivered results that reflect the same standards of achievement that Jack earned as a champion.

     

    Paul T. Stringer

    President, Nicklaus Companies Asia Pacific

    Paul T. Stringer has more than 25 years of experience in the golf business. He has been with Nicklaus Design since 2003 and in his current role as executive vice president of business development as well as president of Nicklaus Companies Asia Pacific. Stringer oversees the corporate office in North Palm Beach, Fla. He started his career as a golf professional and general manager at various golf clubs in the southwestern United States. He is considered one of the leading experts in the golf industry and is asked to speak about golf, resort and residential developments at international conferences and trade shows. Prior to joining the Nicklaus Design organization, Stringer was senior vice president at Troon Golf and responsible for establishing and operating the Pacific Region offices in Sydney, Australia and Tokyo, Japan. He is a PGA member and has served as a two-term board member of the Southwest Section of the PGA of America.

    Tommy Hearden

    Business Development Associate, Nicklaus Design

  • Managing Your Club’s Real Estate Tax Assessment

    Recorded On: 03/07/2019

    Learn the key elements of club real estate tax assessment from author and expert Laurence A. Hirsh, CRE, MAI, SGA, of Golf Property Analysts.

    This webinar will introduce club leaders and managers to the elements of real estate tax assessments. It will include discussion of the following topics:

    • Definition & Concept of market value
    • Approaches to value
    • Approaches to contesting your assessment
    • Jurisdictional differences
    • The appeal process
    • Highest and best use,  and its impact on club assessments
    • Cost vs. value and the not for profit club
    • Valuation methodology for clubs
    • The impact of memberships and personal property
    • Discussion of case law examples

    Club leaders and managers should take away from this program an understanding of the elements and procedures involved in managing their real estate assessments to a level where they can make sound decisions on pursuing real estate tax assessment appeals.

    Laurence A. Hirsh, CRE, MAI, SGA

    President, Golf Property Analysts

    Laurence A. Hirsh, CRE, MAI, SGA, president of Golf Property Analysts, has performed 3,000+ assignments in 45 U.S. states and beyond. He has authored many industry-related articles and manuscripts and is a frequent lecturer at seminars and conferences. 

    Hirsh is also the author of the Appraisal Institute’s authoritative text on golf property valuation, entitled Golf Property Analysis and Valuation – A Modern Approach, published in 2016. Hirsh has developed a golf course and brokered more than $130 million in golf and club properties.

  • Staffing in a Time of Record-low Unemployment: Utilizing Foreign Nationals as a Solution (with an Update on H-2B and J-1 Visas for Private Clubs)

    Recorded On: 01/08/2019

    Review H-2B and J-1 visa options for those in the club industry that employ seasonal employees and hear best practices, strategies, and common traps surrounding bringing foreign national employees to work for an organization.

    With unemployment near an all-time high and fewer American workers willing to perform “unskilled” jobs, filling jobs at private clubs can feel daunting, if not impossible.  If only there were a staffing solution that virtually guaranteed that you filled your open positions with qualified, excited, and capable workers…

    This webinar will focus on H-2B seasonal visa options for private clubs throughout the country.  It will not only provide the basics of the H-2B visa, but will also delve into other visa options including the J-1 trainee visa and year-round visa options for your higher-level staff.  This presentation will then discuss how to make hiring foreign nationals a huge success for your organization with a discussion of practical tips to utilize as well as common traps to avoid.

    This webinar is not to be missed if you constantly feel that your club is not fully or appropriately staffed and if you are looking for best practices when filing H-2B or J-1 visa applications for your foreign national workers.  Don’t miss a great opportunity to utilize a staffing option to fill your most pressing staffing needs!

    Attorney Keith Pabian will present a webinar on visa options for those in the club industry that employ seasonal employees and will discuss best practices, strategies, and common traps surrounding bringing foreign national employees to work for an organization. 

    Keith Pabian

    Partner, Pabian Law

    Keith Pabian is the Founding Partner of Pabian Law, LLC, a national immigration law firm focusing on assisting employers through the visa and immigration process.  Keith has a unique specialization in representing seasonal businesses from coast to coast in the hospitality industry.  Keith is a proud member of the National Club Association, serving on the organization’s Education Committee.  He is heavily involved with the CMAA, HFTP and their affiliated local chapters.  In addition, Keith regularly presents in national conferences, local chapter meetings, and international webinars on immigration topics affecting the hospitality industry.   He has received numerous awards for his success in providing solutions for employer's most pressing staffing issues. He can be reached at keith@pabianlaw.com or 617-939-9444.

  • Top HR Compliance Pitfalls at Clubs and How to Avoid Them

    Recorded On: 11/30/2018

    Among other HR compliance pitfalls, private clubs must focus on wage and hour issues such as recordkeeping obligations, off-the-clock work and compensation to golf and tennis professionals. In addition, the club industry is susceptible to the #metoo movement, which will now require clubs to be extra vigilant in their policies and procedures when encountering harassment claims.

    Among other HR compliance pitfalls, private clubs must focus on wage and hour issues such as recordkeeping obligations, off-the-clock work and compensation to golf and tennis professionals.  In addition, the club industry is susceptible to the #metoo movement, which will now require clubs to be extra vigilant in their policies and procedures when encountering harassment claims.

    Jeffrey H. Ruzal is a member of Epstein Becker Green’s Employment, Labor & Workforce Management practice, in the firm’s New York office. He is a member of Epstein Becker Green’s wage and hour group and leads the firm’s hospitality service team. Ruzal represents clients in such diverse industries as hospitality, financial services, retail, health care and technology. 

    Jeffrey H. Ruzal

    Attorney, Epstein Becker Green

    Jeffrey H. Ruzal is a member of Epstein Becker Green’s Employment, Labor & Workforce Management practice, in the firm’s New York office. He is a member of Epstein Becker Green’s wage and hour group and leads the firm’s hospitality service team. Ruzal represents clients in such diverse industries as hospitality, financial services, retail, health care and technology. 

     

  • Managing Your Club’s Real Estate Tax Assessment

    Learn the key elements of club real estate tax assessment from author and expert Laurence A. Hirsh, CRE, MAI, SGA, of Golf Property Analysts.

    This webinar will introduce club leaders and managers to the elements of real estate tax assessments. It will include discussion of the following topics:

    • Definition & Concept of market value
    • Approaches to value
    • Approaches to contesting your assessment
    • Jurisdictional differences
    • The appeal process
    • Highest and best use,  and its impact on club assessments
    • Cost vs. value and the not for profit club
    • Valuation methodology for clubs
    • The impact of memberships and personal property
    • Discussion of case law examples

    Club leaders and managers should take away from this program an understanding of the elements and procedures involved in managing their real estate assessments to a level where they can make sound decisions on pursuing real estate tax assessment appeals.

    Laurence A. Hirsh, CRE, MAI, SGA

    President, Golf Property Analysts

    Laurence A. Hirsh, CRE, MAI, SGA, president of Golf Property Analysts, has performed 3,000+ assignments in 45 U.S. states and beyond. He has authored many industry-related articles and manuscripts and is a frequent lecturer at seminars and conferences. 

    Hirsh is also the author of the Appraisal Institute’s authoritative text on golf property valuation, entitled Golf Property Analysis and Valuation – A Modern Approach, published in 2016. Hirsh has developed a golf course and brokered more than $130 million in golf and club properties.

  • IT Governance: Creating IT Security Policies for Private Clubs

    Recorded On: 10/05/2018

    Learn about governance models, the IT Security Committee, and IT policies and new security requirements that may be subject to an audit. This webinar shows examples of password, backup and batch best practices from private clubs.

    This session shows how private clubs handle IT governance and the challenges of creating IT policies. Learn about governance models, the IT Security Committee, and IT policies and new security requirements that may be subject to an audit. This webinar shows examples of password, backup and batch best practices from private clubs. 

    Presenter Noel Wixsom has been advising private country clubs on technology strategy for more than 20 years. Wixsom created Country Club Technology Partners (CC Tech), specifically to focus on writing technology plans for private clubs. Since 2007, CC Tech has worked with clubs of all sizes, assisting them on both short- and long-term technology strategy.  

    Wixsom’s experience building and designing networks includes work with IP security camera systems, IP phones, public Wi-Fi, meshed Wi-Fi, tablets, mobile apps, member portals, energy reduction, time keeping, cyber security, physical security, building connectivity, and a host of other related areas vital to keeping a club’s technology platform performing at its optimum. Visit cctechplan.com

    Matthew P. O’Dell, CPA, is an audit partner with the accounting firm of Condon O’Meara McGinty & Donnelly LLP.  O'Dell has worked with private clubs for approximately 23 years.  His prime responsibilities and area of expertise include accounting, auditing and internal control review.  He has authored and contributed to various articles in leading club national publications and has spoken at annual conferences throughout the country and local chapter meetings regarding club operations. 

     

    Noel Wixsom

    Founder, Country Club Technology Partners (CC Tech)

    Noel Wixsom has been advising private country clubs on technology strategy for more than 20 years. Wixsom created Country Club Technology Partners (CC Tech), specifically to focus on writing technology plans for private clubs. Since 2007, CC Tech has worked with clubs of all sizes, assisting them on both short- and long-term technology strategy.  

    Wixsom’s experience building and designing networks includes work with IP security camera systems, IP phones, public Wi-Fi, meshed Wi-Fi, tablets, mobile apps, member portals, energy reduction, time keeping, cyber security, physical security, building connectivity, and a host of other related areas vital to keeping a club’s technology platform performing at its optimum. Visit cctechplan.com/.

     

    Matthew P. O’Dell, CPA

    Audit Partner, Condon O’Meara McGinty & Donnelly LLP

    Matthew P. O’Dell, CPA, is an audit partner with the accounting firm of Condon O’Meara McGinty & Donnelly LLP.  Matt has worked with private clubs for approximately 23 years.  His prime responsibilities and area of expertise include accounting, auditing and internal control review.  Matt has authored and contributed to various articles in leading club national publications and has spoken at annual conferences throughout the country and local chapter meetings regarding club operations. 

  • How Increased Security and Time-Cost Savings of AP Automation Modernizes Payments for Clubs

    Recorded On: 10/04/2018

    This webinar will discuss how the shift to electronic B2B payments and automated AP for clubs can speed up cycle times, improve discount capture, and produce new business revenue.

    With the advent of new financial technology, accounts payable can now be fully automated from invoice to reconciliation with increased security that’s proven to eliminate both internal and external fraud. AP automation is also driving significant cost-time savings associated with workflow efficiency along with the reduced incidence of fraud. 

    This webinar will discuss how the shift to electronic B2B payments and automated AP for clubs can speed up cycle times, improve discount capture, and produce new business revenue. The CFO of the Harvard Club will also present a case study in this session which demonstrates these results as well as other benefits and increased efficiencies they've experienced through AP automation. 

    Presenters:  

    Mary Beth Fisher, National Sales Manager with globalVCard, has more than 25 years of professional experience connecting companies with innovative services to help their employees work smarter. Fisher joined globalVCard in 2014 as a national sales executive. Her expertise in payments spans multiple industries including hospitality and nonprofits, where she helps companies change the accounts payable process from paper to an improved, secure and simple alternative to pay their vendors. Fisher is an alumni of Saint Mary’s College with a degree in business administration and minor in Italian. She is an active volunteer with CSI’s Power2Change Foundation committee and has held multiple volunteer leadership roles at The Junior League of Pelham, Hearts of Gold, The Pelham Education Foundation and the Bartow-Pell Mansion Museum

    Michael A. Jenkins, CHAE, is Chief Financial Officer at the Harvard Club of Boston, where he oversees financial operations of the club and advises the Budget Committee and board of governors on the club’s financial position. He also reports to the Audit Committee and is responsible for the oversight of the Information and Technology department He has more than 25 years in the hospitality industry and serves on the board of directors for both the club and hotel N.E. chapters of Hospitality Financial and Technical Professionals. He is the vice president of the club chapter and immediate past president of the hotel chapter. Jenkins is a graduate of Salem State University with a Bachelor of Science degree in Business Administration with a concentration in Accounting. He also attended Northeastern University taking computer science and project management courses.

    Mary Beth Fisher

    Sr. Account Executive, CSI

    Mary Beth Fisher, National Sales Manager with globalVCard, has more than 25 years of professional experience connecting companies with innovative services to help their employees work smarter. Fisher joined globalVCard in 2014 as a national sales executive. Her expertise in payments spans multiple industries including hospitality and nonprofits, where she helps companies change the accounts payable process from paper to an improved, secure and simple alternative to pay their vendors.

    Fisher is an alumni of Saint Mary’s College with a degree in business administration and minor in Italian. She is an active volunteer with CSI’s Power2Change Foundation committee and has held multiple volunteer leadership roles at The Junior League of Pelham, Hearts of Gold, The Pelham Education Foundation and the Bartow-Pell Mansion Museum

     

    Michael A. Jenkins , CHAE

    Chief Financial Officer, Harvard Club of Boston

    Michael Jenkins is chief financial officer at the Harvard Club of Boston, where he oversees financial operations of the club and advises the Budget Committee and board of governors on the club’s financial position. He also reports to the Audit Committee and is responsible for the oversight of the Information and Technology department.

    He has more than 25 years in the hospitality industry and serves on the board of directors for both the club and hotel N.E. chapters of Hospitality Financial and Technical Professionals. He is the vice president of the club chapter and immediate past president of the hotel chapter.

    Jenkins is a graduate of Salem State University with a Bachelor of Science degree in Business Administration with a concentration in Accounting. He also attended Northeastern University taking computer science and project management courses.

  • The General Manager Review… If You Wait Until Then, It’s Too Late

    Recorded On: 10/02/2018

    Learn how to construct a thoughtful approach to your General Manager performance assessment and establish a mutually agreed-upon game plan to minimize surprises and amplify communication.

    The General Manager review will go poorly if you don’t begin the performance cycle with crystal clear quantitative and qualitative goals and objectives. This webinar will coach and train key stakeholders in creating not only a thoughtful approach to performance assessment but moreover, create a mutually agreed upon game plan to minimize surprises and amplify communication.

    Kirk O. Reese, CCM is Executive Vice President of Club Thinking Partners. He has a 27 year professional relationship with private clubs and their management and governance, managing at three of the nation’s top year historic clubs – The Country Club, Chevy Chase Club and The Los Angeles Country Club. Kirk is a member of the National Club Association's Board of Directors and a past NCA Chairman.  Kirk has also served the Club Managers Association of America (“CMAA”) in a number of capacities including serving on the Board of directors of the National Capital, Southern California and New England chapters.  He also has served on a number of CMAA national committees, including most recently the Long Range Planning Committee and served as Host of the International Wine Society.

    Robert C. James, CCM, CCE, CHE – Vice President, Club Thinking Partners, has spent a lifetime dedicated to the Club industry and the betterment of club management professionals. Throughout his 40 year career in the private club industry, he has served in club leadership roles at The Philadelphia Country Club, The Stanwich Club in Greenwich, Connecticut, Sleepy Hollow Country Club in Scarborough, N.Y. and most recently at Westchester Country Club where he served as Executive Director through 2017.  Bob is former Chairman of the NCA and NCA Foundation Boards of Directors, is the Immediate Past President of the CMAA’s Board of Directors.

    DENEHY Club Thinking Partners is a full service executive search and management consulting firm serving the private club and boutique resort industries.  The firm’s results oriented executive search for club leadership and management consulting has positively influenced the member/guest experience at more than 300 clubs and resorts on more than 700 projects.

    Kirk Reese

    Executive Vice President, DENEHY Club Thinking Partners

    Kirk O. Reese, CCM has a 27 year professional relationship with private clubs and their management and governance, managing at three of the nation’s top year historic clubs – The Country Club, Chevy Chase Club and The Los Angeles Country Club. Reese is a former member of the National Club Association's Board of Directors and a past NCA Chairman. Reese has also served the Club Managers Association of America (“CMAA”) in a number of capacities including serving on the Board of directors of the National Capital, Southern California and New England chapters.  He also has served on a number of CMAA national committees, including most recently the Long Range Planning Committee and served as Host of the International Wine Society. Reese graduated cum laude from the University of Houston's Conrad N. Hilton College of Hotel and Restaurant Management. He earned his certified club manager (CCM) designation in 1993.

     

    Robert C. James

    Vice President, Club Thinking Partners

    Robert C. James, CCM, CCE, CHE – Vice President, Club Thinking Partners, has spent a lifetime dedicated to the Club industry and the betterment of club management professionals. Throughout his 40 year career in the private club industry, he has served in club leadership roles at The Philadelphia Country Club, The Stanwich Club in Greenwich, Connecticut, Sleepy Hollow Country Club in Scarborough, N.Y. and most recently at Westchester Country Club where he served as Executive Director through 2017.  Bob is former Chairman of the NCA and NCA Foundation Boards of Directors, is the Immediate Past President of the CMAA’s Board of Directors.

  • General Manager Agreements: How Both Sides Can Win

    Recorded On: 10/02/2018

    Learn best practices and lessons learned to make the General Manager review process less protracted and more successful. From the board’s perspective, this will help retain talent; from the general manager’s perspective, it can help in gaining comfort and clarity as to their role and future.

    There are few topics that create more anxiety for the general manager and a club board than the general manager agreement. Generally, neither party is comfortable approaching the issue. Based on more than 700 private club projects, this webinar will share best practices and lessons learned to make this process less protracted and more successful. From the board’s perspective, this will help retain talent; from the general manager’s perspective, it can help in gaining comfort and clarity as to their role and future.

    DENEHY Club Thinking Partners is a full service executive search and management consulting firm serving the private club and boutique resort industries. The firm’s results-oriented executive search for club leadership and management consulting has positively influenced the member/guest experience at more than 300 clubs and resorts on more than 700 projects. Learn more at www.denehyctp.com or call 203-319-8228. 

    Kirk Reese

    Executive Vice President, DENEHY Club Thinking Partners

    Kirk O. Reese, CCM has a 27 year professional relationship with private clubs and their management and governance, managing at three of the nation’s top year historic clubs – The Country Club, Chevy Chase Club and The Los Angeles Country Club. Reese is a former member of the National Club Association's Board of Directors and a past NCA Chairman. Reese has also served the Club Managers Association of America (“CMAA”) in a number of capacities including serving on the Board of directors of the National Capital, Southern California and New England chapters.  He also has served on a number of CMAA national committees, including most recently the Long Range Planning Committee and served as Host of the International Wine Society. Reese graduated cum laude from the University of Houston's Conrad N. Hilton College of Hotel and Restaurant Management. He earned his certified club manager (CCM) designation in 1993.

     

    Robert C. James

    Vice President, Club Thinking Partners

    Robert C. James, CCM, CCE, CHE – Vice President, Club Thinking Partners, has spent a lifetime dedicated to the Club industry and the betterment of club management professionals. Throughout his 40 year career in the private club industry, he has served in club leadership roles at The Philadelphia Country Club, The Stanwich Club in Greenwich, Connecticut, Sleepy Hollow Country Club in Scarborough, N.Y. and most recently at Westchester Country Club where he served as Executive Director through 2017.  Bob is former Chairman of the NCA and NCA Foundation Boards of Directors, is the Immediate Past President of the CMAA’s Board of Directors.

    Dan Denehy

    President, DENEHY Club Thinking Partners

    Daniel M. Denehy, CCM, CHA, is the founder and president of Club Thinking Partners, a full service executive search and management consulting firm serving the private club and boutique resort industries. His background includes senior management roles with Walt Disney Company, Boca Raton Resort and Club, Jupiter Island Club and 12 years as the COO of The Greenwich Country Club in Greenwich, Conn. Denehy began his consulting career in 2001 with John Sibbald Associates, creator of Platinum Clubs of America, the highly respected program that recognizes excellence in the club industry. Club Thinking Partners has conducted more than 700 search and consulting projects for more than 300 private clubs and resort properties worldwide. He is a board director of the National Club Association Foundation.