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  • Member Surveys... Putting Continuous Feedback to Work

    Includes a Live Event on 10/31/2019 at 2:00 PM (EDT)

    Learn how to aggregate and use market analytics, performance benchmarking and member feedback effectively.

    Knowing how to use the analytical tools now available is a priority for most club boards. Learn how to aggregate and use market analytics, performance benchmarking and member feedback effectively.

    Speaker Michael Gregory is a director with Global Golf Advisors (GGA) based in the firm’s Toronto office. Since joining in 2007, Michael has helped more than 200 clients around the world identify, evaluate and resolve their underlying challenges. Michael is best known for his ability to use comprehensive market intelligence and develop actionable strategic solutions for clients.  GGA clients benefit from Michael’s expertise across a broad array of client services; project management, internal and external market analysis, pricing strategy, focus group facilitation, member surveys, membership sales and communication plans, operational and performance analysis, feasibility studies, financial analysis, complex modeling, strategic planning, and yield management techniques.

    Michael Gregory (Moderator)

    Director, Private Club Services

    Michael Gregory is a director with Global Golf Advisors (GGA) based in the firm’s Toronto office. Since joining in 2007, Michael has helped more than 200 clients around the world identify, evaluate and resolve their underlying challenges. Michael is best known for his ability to use comprehensive market intelligence and develop actionable strategic solutions for clients.  GGA clients benefit from Michael’s expertise across a broad array of client services; project management, internal and external market analysis, pricing strategy, focus group facilitation, member surveys, membership sales and communication plans, operational and performance analysis, feasibility studies, financial analysis, complex modeling, strategic planning, and yield management techniques.

  • Executive Search... What Clubs Want and Need

    Includes a Live Event on 10/10/2019 at 2:00 PM (EDT)

    Learn how to organize the future leadership of your club.

     Succession planning is a key board responsibility. How does your club determine its leadership needs? And how do you align needed skills with available resources? Learn how to organize the future leadership of your club.

    Patrick DeLozier is a director with Global Golf Advisors (GGA), specializing in executive search solutions and contributing deep expertise to GGA’s strategy and operations consulting assignments. GGA clients benefit from Patrick’s robust network within the club management community and reap the rewards of his intimate knowledge of club management roles, responsibilities and challenges. DeLozier joined GGA in 2019 to continue expanding on what has already been an illustrious career in the private club industry. His most recent post before joining GGA was as the chief operating officer at The Alotian Club, an ultra-exclusive private club owned by Warren Stephens, who Patrick continues to serve as a special advisor. As the COO and general manager at several of the nation’s most esteemed and prestigious clubs, and the club manager at Augusta National Golf Club, Patrick has a deep understanding of private club operations.

    Patrick DeLozier (Moderator)

    Director, Global Golf Advisors

    Patrick DeLozier is a director with Global Golf Advisors (GGA), specializing in executive search solutions and contributing deep expertise to GGA’s strategy and operations consulting assignments. GGA clients benefit from Patrick’s robust network within the club management community and reap the rewards of his intimate knowledge of club management roles, responsibilities and challenges. DeLozier joined GGA in 2019 to continue expanding on what has already been an illustrious career in the private club industry. His most recent post before joining GGA was as the chief operating officer at The Alotian Club, an ultra-exclusive private club owned by Warren Stephens, who Patrick continues to serve as a special advisor. As the COO and general manager at several of the nation’s most esteemed and prestigious clubs, and the club manager at Augusta National Golf Club, Patrick has a deep understanding of private club operations.   

  • Strategic Intelligence... Making Data-Driven Decisions

    Includes a Live Event on 09/26/2019 at 2:00 PM (EDT)

    Learn how to make better strategic decisions. Connect your board with the critical insights they need for decision-making.

    This webinar discusses how to connect your board with the critical insights they need for decision-making. What type of information (and the best formats) are needed in the boardroom? The best decisions requires the best information. Learn how to make better strategic decisions.

    Bennett DeLozier

    Manager, Global Golf Advisors

    Bennett DeLozier specializes in analyzing communications platforms, practices and social media tactics. For Global Golf Advisors clients, Bennett studies existing websites for functional effectiveness, navigational efficiency and communications elasticity and assists clients in planning how to embrace changing marketing trends in the club industry. His knowledgeable of digital media best practices for private clubs brings competitive advantage through a comprehensive analysis of communications effectiveness and tactics that extend the reach and relevance for private clubs operating within highly competitive market category.

  • NCA on The Hill: A Briefing on Issues Affecting Private Clubs

    Recorded On: 08/08/2019

    Join us for this insightful webinar, meet NCA’s new VP of Government Relations, learn How NCA's Advocacy Builds a Stronger Club Community, learn more about ClubPAC, and get a glimpse of what NCA is working on now and how you can help.

    NCA serves as the voice of the private club industry. As the only Washington, D.C.-based trade association representing the legislative and legal interests of private clubs, NCA is dedicated to advancing the private club agenda through a wide range of resources, expertise and coalitions, ensuring that private clubs are heard on a variety of federal, regulatory, state and legal issues.

    NCA spends considerable time educating and lobbying members of Congress on the effects proposed legislation and regulations might have on the industry. Through its dedicated effort, NCA has made a significant impact on issues critical to clubs and looks forward to continuing its mission to protect and advance the private club industry.

    Join us for this insightful webinar, meet NCA’s new VP of Government Relations, and get a glimpse of what NCA is working on now and how you can help.


    Joe Trauger

    Vice President, Government Relations, National Club Association

    In April of 2019 Joe Trauger joined NCA as Vice President of Government Relations. Joe lead’s NCA’s lobbying activities and ClubPAC, NCA’s political action committee.

     As an experienced government relations professional with many legislative and regulatory successes on Capitol Hill, Joe brings extensive experience and respect as an association lobbyist with tremendous knowledge of the issues. Joe also has excellent perspective into the private club industry as he is entering his second year as president of Mount Vernon Country Club in Alexandria, Va., an NCA member club.”

     He previously was principal and founder of Northfield Strategies, an advocacy consulting firm. Prior to Northfield, Trauger was senior vice president of policy and government relations at the Air-Conditioning, Heating and Refrigeration Institute and vice president of government relations at the National Association of Manufacturers. His Capitol Hill experience includes positions as senior policy advisor for then House Majority Whip Roy Blunt; policy advisor for then House Majority Leader Dick Armey; senior legislative assistant for former Congressman Sam Johnson; and legislative assistant for former Senator Rod Grams.

     Joe is a competitive golfer, frequently playing in charity and purse tournaments and modestly boasts a single-digit handicap. He is married with two lovely daughters. 

  • Playing Music and Showing Movies at Your Club? Understanding Public Performance Licensing Requirements

    Recorded On: 06/13/2019

    Learn the legal implications of clubs playing music and showing movies. This webinar will include an outline of copyright law addressing the public performance of music and movies, common misnomers in this field, and some practical information on if/when licensing is necessary, as well as how to obtain the proper licensing for various uses of music and movies.

    Learn the legal implications of clubs playing music and showing movies.  This webinar will include an outline of copyright law addressing the public performance of music and movies, common misnomers in this field, and some practical information on if/when licensing is necessary, as well as how to obtain the proper licensing for various uses of music and movies.


    Joe Trauger

    Vice President, Government Relations, National Club Association

    In April of 2019 Joe Trauger joined NCA as Vice President of Government Relations. Joe lead’s NCA’s lobbying activities and ClubPAC, NCA’s political action committee.

     As an experienced government relations professional with many legislative and regulatory successes on Capitol Hill, Joe brings extensive experience and respect as an association lobbyist with tremendous knowledge of the issues. Joe also has excellent perspective into the private club industry as he is entering his second year as president of Mount Vernon Country Club in Alexandria, Va., an NCA member club.”

     He previously was principal and founder of Northfield Strategies, an advocacy consulting firm. Prior to Northfield, Trauger was senior vice president of policy and government relations at the Air-Conditioning, Heating and Refrigeration Institute and vice president of government relations at the National Association of Manufacturers. His Capitol Hill experience includes positions as senior policy advisor for then House Majority Whip Roy Blunt; policy advisor for then House Majority Leader Dick Armey; senior legislative assistant for former Congressman Sam Johnson; and legislative assistant for former Senator Rod Grams.

     Joe is a competitive golfer, frequently playing in charity and purse tournaments and modestly boasts a single-digit handicap. He is married with two lovely daughters. 

  • Emergency Action Planning

    Recorded On: 05/23/2019

    Don’t have a plan? It’s time to start one. Alan Achatz of Club Safety Solutions will discuss the many facets of the Emergency Action Plan.

    Have you ever addressed your various emergency concerns?  It seems there are so many other priorities in the Club industry, there is never any time left over to develop a plan.

     Before you can consider disaster planning and the recovery processes, you have to address the basics. What does you staff do when the fire alarm sounds?  Do they react and go to their roll call area?  Do they even know where their roll call area is?

     Alan Achatz of Club Safety Solutions will share the many facets of emergency plans, including:

    ·      Getting organized

    ·      Major concerns: Weather, technological, man-made

    ·      Emergency equipment

    ·      Operational procedures: Communications, evacuation routes, equipment shut-offs

    ·      Medical emergencies

    Grab your safety team, your key staff members and invite them to participate.  There will be ideas to enhance your plans for all types of clubs: city, golf and yacht. 

    Don’t have a plan?  It’s time to start one.

    For additional information, visit www.clubsafetysolutions.com.

    Alan E. Achatz

    Alan E. Achatz is a former club manager who operates Club Safety Solutions, a business assisting clubs and other operations with health and safety issues. Achatz, an OSHA general industry outreach trainer, provides education sessions for managers, executive staff and all line employees and conducts simulated OSHA site tours to identify regulatory shortcomings and provide compliance assistance.

    Achatz has written more than 100 articles for various trade publications including Club Director, Club Management, Private Club Advisor and BoardRoom.

  • The Importance of Golf Course Renovation

    Recorded On: 05/09/2019

    Learn the importance and value of golf course “reinvention” and receive insider tips on changes that can help your club to stay competitive in an ever-changing marketplace.

    Learn the importance and value of golf course “reinvention” and receive insider tips on changes that can help your club to stay competitive in an ever-changing marketplace. Paul Stringer and Tommy Hearden of The Nicklaus Companies, will discuss the importance of renovation, redesign and rebranding opportunities for golf courses.  

    About the Nicklaus Companies

    Whether it’s award-winning course design, world-class golf communities, industry-leading apparel and equipment, instruction and insight for players of every caliber, or giving back to the game and local communities, the Nicklaus Companies embody the highest standards of excellence and achievement. That’s why we’ve received prestigious recognition by golf design’s leading organizations, such as the Golf Course Builders Association of America, the American Society of Golf Course Architects, and Golf World’s Architect of the Year award. After naming Jack Nicklaus the most powerful person in golf for an unprecedented sixth consecutive year, Golf Inc. said, “The fact is that he keeps adding to his legend, at the design table and in the business world.”

    If you want to build a world-class golf course, we are your designer. If you want to be a better player, we are your instructor and outfitter. And if you want to grow your business and brand, we are your partner. For more than four decades, the Nicklaus Companies has delivered results that reflect the same standards of achievement that Jack earned as a champion.

     

    Paul T. Stringer

    President, Nicklaus Companies Asia Pacific

    Paul T. Stringer has more than 25 years of experience in the golf business. He has been with Nicklaus Design since 2003 and in his current role as executive vice president of business development as well as president of Nicklaus Companies Asia Pacific. Stringer oversees the corporate office in North Palm Beach, Fla. He started his career as a golf professional and general manager at various golf clubs in the southwestern United States. He is considered one of the leading experts in the golf industry and is asked to speak about golf, resort and residential developments at international conferences and trade shows. Prior to joining the Nicklaus Design organization, Stringer was senior vice president at Troon Golf and responsible for establishing and operating the Pacific Region offices in Sydney, Australia and Tokyo, Japan. He is a PGA member and has served as a two-term board member of the Southwest Section of the PGA of America.

    Tommy Hearden

    Business Development Associate, Nicklaus Design

  • Staffing in a Time of Record-low Unemployment: Utilizing Foreign Nationals as a Solution (with an Update on H-2B and J-1 Visas for Private Clubs)

    Recorded On: 01/08/2019

    Review H-2B and J-1 visa options for those in the club industry that employ seasonal employees and hear best practices, strategies, and common traps surrounding bringing foreign national employees to work for an organization.

    With unemployment near an all-time high and fewer American workers willing to perform “unskilled” jobs, filling jobs at private clubs can feel daunting, if not impossible.  If only there were a staffing solution that virtually guaranteed that you filled your open positions with qualified, excited, and capable workers…

    This webinar will focus on H-2B seasonal visa options for private clubs throughout the country.  It will not only provide the basics of the H-2B visa, but will also delve into other visa options including the J-1 trainee visa and year-round visa options for your higher-level staff.  This presentation will then discuss how to make hiring foreign nationals a huge success for your organization with a discussion of practical tips to utilize as well as common traps to avoid.

    This webinar is not to be missed if you constantly feel that your club is not fully or appropriately staffed and if you are looking for best practices when filing H-2B or J-1 visa applications for your foreign national workers.  Don’t miss a great opportunity to utilize a staffing option to fill your most pressing staffing needs!

    Attorney Keith Pabian will present a webinar on visa options for those in the club industry that employ seasonal employees and will discuss best practices, strategies, and common traps surrounding bringing foreign national employees to work for an organization. 

    Joe Trauger

    Vice President, Government Relations, National Club Association

    In April of 2019 Joe Trauger joined NCA as Vice President of Government Relations. Joe lead’s NCA’s lobbying activities and ClubPAC, NCA’s political action committee.

     As an experienced government relations professional with many legislative and regulatory successes on Capitol Hill, Joe brings extensive experience and respect as an association lobbyist with tremendous knowledge of the issues. Joe also has excellent perspective into the private club industry as he is entering his second year as president of Mount Vernon Country Club in Alexandria, Va., an NCA member club.”

     He previously was principal and founder of Northfield Strategies, an advocacy consulting firm. Prior to Northfield, Trauger was senior vice president of policy and government relations at the Air-Conditioning, Heating and Refrigeration Institute and vice president of government relations at the National Association of Manufacturers. His Capitol Hill experience includes positions as senior policy advisor for then House Majority Whip Roy Blunt; policy advisor for then House Majority Leader Dick Armey; senior legislative assistant for former Congressman Sam Johnson; and legislative assistant for former Senator Rod Grams.

     Joe is a competitive golfer, frequently playing in charity and purse tournaments and modestly boasts a single-digit handicap. He is married with two lovely daughters. 

  • Top HR Compliance Pitfalls at Clubs and How to Avoid Them

    Recorded On: 11/30/2018

    Among other HR compliance pitfalls, private clubs must focus on wage and hour issues such as recordkeeping obligations, off-the-clock work and compensation to golf and tennis professionals. In addition, the club industry is susceptible to the #metoo movement, which will now require clubs to be extra vigilant in their policies and procedures when encountering harassment claims.

    Among other HR compliance pitfalls, private clubs must focus on wage and hour issues such as recordkeeping obligations, off-the-clock work and compensation to golf and tennis professionals.  In addition, the club industry is susceptible to the #metoo movement, which will now require clubs to be extra vigilant in their policies and procedures when encountering harassment claims.

    Jeffrey H. Ruzal is a member of Epstein Becker Green’s Employment, Labor & Workforce Management practice, in the firm’s New York office. He is a member of Epstein Becker Green’s wage and hour group and leads the firm’s hospitality service team. Ruzal represents clients in such diverse industries as hospitality, financial services, retail, health care and technology. 

    Jeffrey H. Ruzal

    Attorney, Epstein Becker Green

    Jeffrey H. Ruzal is a member of Epstein Becker Green’s Employment, Labor & Workforce Management practice, in the firm’s New York office. He is a member of Epstein Becker Green’s wage and hour group and leads the firm’s hospitality service team. Ruzal represents clients in such diverse industries as hospitality, financial services, retail, health care and technology. 

     

  • Managing Your Club’s Real Estate Tax Assessment

    Recorded On: 11/29/2018

    Learn the key elements of club real estate tax assessment from author and expert Laurence A. Hirsh, CRE, MAI, SGA, of Golf Property Analysts.

    This webinar will introduce club leaders and managers to the elements of real estate tax assessments. It will include discussion of the following topics:

    • Definition & Concept of market value
    • Approaches to value
    • Approaches to contesting your assessment
    • Jurisdictional differences
    • The appeal process
    • Highest and best use,  and its impact on club assessments
    • Cost vs. value and the not for profit club
    • Valuation methodology for clubs
    • The impact of memberships and personal property
    • Discussion of case law examples

    Club leaders and managers should take away from this program an understanding of the elements and procedures involved in managing their real estate assessments to a level where they can make sound decisions on pursuing real estate tax assessment appeals.

    Laurence A. Hirsh, CRE, MAI, SGA

    President, Golf Property Analysts

    Laurence A. Hirsh, CRE, MAI, SGA, president of Golf Property Analysts, has performed 3,000+ assignments in 45 U.S. states and beyond. He has authored many industry-related articles and manuscripts and is a frequent lecturer at seminars and conferences. 

    Hirsh is also the author of the Appraisal Institute’s authoritative text on golf property valuation, entitled Golf Property Analysis and Valuation – A Modern Approach, published in 2016. Hirsh has developed a golf course and brokered more than $130 million in golf and club properties.