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  • Member Orientation - Getting the Most out of Your NCA Membership

    Includes a Live Event on 10/18/2018 at 2:00 PM (EDT)

    NCA Members—both new and old—join us for a rundown of how to make the most of your membership benefits. Learn about current advocacy efforts and compliance issues, where to find back issues of Club Trends or how to register for a free webinar. Did you know that your board members can access the members-only section of the website? Have you tried our personal member consultation service? Learn why NCA is the primary advocate and ultimate source of information for private clubs. Meet the NCA staff and learn how to leverage NCA's industry-leading resources in advocacy, insight and governance best practices to elevate your club.

    NCA Members—both new and old—join us for a rundown of how to make the most of your membership benefits. Learn about current advocacy efforts and compliance issues, where to find back issues of Club Trends or how to register for a free webinar. Did you know that your board members can access the members-only section of the website? Have you tried our personal member consultation service? Learn why NCA is the primary advocate and ultimate source of information for private clubs.

     

    Meet the NCA staff and learn how to leverage NCA's industry-leading resources in advocacy, insight and governance best practices to elevate your club. 

    Alan Achatz

    Owner, Club Safety Solutions, LLC

    Alan Achatz, CCM, CHE, is a former club manager who operates Club Safety Solutions, LLC, a business assisting clubs and other operations with health and safety issues. Achatz, an OSHA general industry outreach trainer, provides education sessions for managers, executive staff and all line employees and conducts simulated OSHA site tours to identify regulatory shortcomings and provide compliance assistance.

    Mr. Achatz has written more than 100 articles for various trade publications including Club Management, Private Club Advisor, BoardRoom magazine, Club Management Perspectives and CMAA's “PCS At Your Service.”

    He can be reached at info@ClubSafetySolutions.com or 716-565-9122. For additional information, visit www.clubsafetysolutions.com.

  • General Manager Agreements: How Both Sides Can Win

    Includes a Live Event on 09/27/2018 at 2:00 PM (EDT)

    Learn best practices and lessons learned to make the General Manager review process less protracted and more successful. From the board’s perspective, this will help retain talent; from the general manager’s perspective, it can help in gaining comfort and clarity as to their role and future.

    There are few topics that create more anxiety for the general manager and a club board than the general manager agreement. Generally, neither party is comfortable approaching the issue. Based on more than 700 private club projects, this webinar will share best practices and lessons learned to make this process less protracted and more successful. From the board’s perspective, this will help retain talent; from the general manager’s perspective, it can help in gaining comfort and clarity as to their role and future.

    DENEHY Club Thinking Partners is a full service executive search and management consulting firm serving the private club and boutique resort industries. The firm’s results-oriented executive search for club leadership and management consulting has positively influenced the member/guest experience at more than 300 clubs and resorts on more than 700 projects. Learn more at www.denehyctp.com or call 203-319-8228. 

    Kirk Reese

    Executive Vice President, DENEHY Club Thinking Partners

    Kirk O. Reese, CCM has a 27 year professional relationship with private clubs and their management and governance, managing at three of the nation’s top year historic clubs – The Country Club, Chevy Chase Club and The Los Angeles Country Club. Reese is a former member of the National Club Association's Board of Directors and a past NCA Chairman. Reese has also served the Club Managers Association of America (“CMAA”) in a number of capacities including serving on the Board of directors of the National Capital, Southern California and New England chapters.  He also has served on a number of CMAA national committees, including most recently the Long Range Planning Committee and served as Host of the International Wine Society. Reese graduated cum laude from the University of Houston's Conrad N. Hilton College of Hotel and Restaurant Management. He earned his certified club manager (CCM) designation in 1993.

     

    Robert C. James

    Vice President, Club Thinking Partners

    Robert C. James, CCM, CCE, CHE – Vice President, Club Thinking Partners, has spent a lifetime dedicated to the Club industry and the betterment of club management professionals. Throughout his 40 year career in the private club industry, he has served in club leadership roles at The Philadelphia Country Club, The Stanwich Club in Greenwich, Connecticut, Sleepy Hollow Country Club in Scarborough, N.Y. and most recently at Westchester Country Club where he served as Executive Director through 2017.  Bob is former Chairman of the NCA and NCA Foundation Boards of Directors, is the Immediate Past President of the CMAA’s Board of Directors.

    Dan Denehy

    President, DENEHY Club Thinking Partners

    Daniel M. Denehy, CCM, CHA, is the founder and president of Club Thinking Partners, a full service executive search and management consulting firm serving the private club and boutique resort industries. His background includes senior management roles with Walt Disney Company, Boca Raton Resort and Club, Jupiter Island Club and 12 years as the COO of The Greenwich Country Club in Greenwich, Conn. Denehy began his consulting career in 2001 with John Sibbald Associates, creator of Platinum Clubs of America, the highly respected program that recognizes excellence in the club industry. Club Thinking Partners has conducted more than 700 search and consulting projects for more than 300 private clubs and resort properties worldwide. He is a board director of the National Club Association Foundation.

  • The General Manager Review… If You Wait Until Then, It’s Too Late

    Includes a Live Event on 07/26/2018 at 2:00 PM (EDT)

    Learn how to construct a thoughtful approach to your General Manager performance assessment and establish a mutually agreed-upon game plan to minimize surprises and amplify communication.

    The General Manager review will go poorly if you don’t begin the performance cycle with crystal clear quantitative and qualitative goals and objectives. This webinar will coach and train key stakeholders in creating not only a thoughtful approach to performance assessment but moreover, create a mutually agreed upon game plan to minimize surprises and amplify communication.

    Kirk O. Reese, CCM is Executive Vice President of Club Thinking Partners. He has a 27 year professional relationship with private clubs and their management and governance, managing at three of the nation’s top year historic clubs – The Country Club, Chevy Chase Club and The Los Angeles Country Club. Kirk is a member of the National Club Association's Board of Directors and a past NCA Chairman.  Kirk has also served the Club Managers Association of America (“CMAA”) in a number of capacities including serving on the Board of directors of the National Capital, Southern California and New England chapters.  He also has served on a number of CMAA national committees, including most recently the Long Range Planning Committee and served as Host of the International Wine Society.

    Robert C. James, CCM, CCE, CHE – Vice President, Club Thinking Partners, has spent a lifetime dedicated to the Club industry and the betterment of club management professionals. Throughout his 40 year career in the private club industry, he has served in club leadership roles at The Philadelphia Country Club, The Stanwich Club in Greenwich, Connecticut, Sleepy Hollow Country Club in Scarborough, N.Y. and most recently at Westchester Country Club where he served as Executive Director through 2017.  Bob is former Chairman of the NCA and NCA Foundation Boards of Directors, is the Immediate Past President of the CMAA’s Board of Directors.

    DENEHY Club Thinking Partners is a full service executive search and management consulting firm serving the private club and boutique resort industries.  The firm’s results oriented executive search for club leadership and management consulting has positively influenced the member/guest experience at more than 300 clubs and resorts on more than 700 projects.

    Kirk Reese

    Executive Vice President, DENEHY Club Thinking Partners

    Kirk O. Reese, CCM has a 27 year professional relationship with private clubs and their management and governance, managing at three of the nation’s top year historic clubs – The Country Club, Chevy Chase Club and The Los Angeles Country Club. Reese is a former member of the National Club Association's Board of Directors and a past NCA Chairman. Reese has also served the Club Managers Association of America (“CMAA”) in a number of capacities including serving on the Board of directors of the National Capital, Southern California and New England chapters.  He also has served on a number of CMAA national committees, including most recently the Long Range Planning Committee and served as Host of the International Wine Society. Reese graduated cum laude from the University of Houston's Conrad N. Hilton College of Hotel and Restaurant Management. He earned his certified club manager (CCM) designation in 1993.

     

    Robert C. James

    Vice President, Club Thinking Partners

    Robert C. James, CCM, CCE, CHE – Vice President, Club Thinking Partners, has spent a lifetime dedicated to the Club industry and the betterment of club management professionals. Throughout his 40 year career in the private club industry, he has served in club leadership roles at The Philadelphia Country Club, The Stanwich Club in Greenwich, Connecticut, Sleepy Hollow Country Club in Scarborough, N.Y. and most recently at Westchester Country Club where he served as Executive Director through 2017.  Bob is former Chairman of the NCA and NCA Foundation Boards of Directors, is the Immediate Past President of the CMAA’s Board of Directors.

  • OSHA's at the Door - What Do You Do?

    Recorded On: 06/28/2018

    Learn the processes of an OSHA inspection from the inspector arriving on property, conducting the site visit to and including the issuance of citations, penalties and the appeals process.

    Learn the processes of an OSHA inspection from the inspector arriving on property, conducting the site visit to and including the issuance of citations, penalties and the appeals process. Violations at golf, country, city and yacht clubs will be shared, as well as items you should not say to the inspector.

    Did you know your operation only has 4 hours to provide your OSHA 300 logs? OSHA must issue a citation and proposed penalty within 6 months from the violations occurrence. The current fine for a willful or repeat violation is $129,336 per violation!

    Presenter Alan Achatz, CCM, CHE, is a former club manager who operates Club Safety Solutions, LLC, a business assisting clubs and other operations with health and safety issues. An OSHA general industry outreach trainer, he provides education sessions for managers, executive staff and all line employees, and conducts simulated OSHA site tours to identify regulatory shortcomings and provide compliance assistance.

    Mr. Achatz has written more than 100 articles for various trade publications including Club Management, Private Club Advisor, BoardRoom magazine, Club Management Perspectives and CMAA's “PCS At Your Service.”

    For additional information, visit www.clubsafetysolutions.com.

    Alan Achatz

    Owner, Club Safety Solutions, LLC

    Alan Achatz, CCM, CHE, is a former club manager who operates Club Safety Solutions, LLC, a business assisting clubs and other operations with health and safety issues. Achatz, an OSHA general industry outreach trainer, provides education sessions for managers, executive staff and all line employees and conducts simulated OSHA site tours to identify regulatory shortcomings and provide compliance assistance.

    Mr. Achatz has written more than 100 articles for various trade publications including Club Management, Private Club Advisor, BoardRoom magazine, Club Management Perspectives and CMAA's “PCS At Your Service.”

    He can be reached at info@ClubSafetySolutions.com or 716-565-9122. For additional information, visit www.clubsafetysolutions.com.

  • Employee Classification

    Recorded On: 06/07/2018

    Learn about the legal trends and potential risk areas impacting your club from attorneys Cindy Arellano and Thomas Lenz, who recently updated NCA reference series monograph, “Independent Contractor Compliance.”

    Private clubs, and many other employers across the United States, have frequently classified certain workers as independent contractors. Issues such as wage theft and claims for unpaid taxes have raised the stakes for anyone who considers identifying someone as an independent contractor rather than an employee. Learn about the legal trends and potential risk areas impacting your club from attorneys Cindy Arellano and Thomas Lenz, who recently updated NCA reference series monograph, “Independent Contractor Compliance.”   

    Thomas A. Lenz is a partner at Atkinson, Andelson, Loya, Ruud & Romo, in the firm’s labor and employment law department handling all aspects of labor and employment law issues from the firm’s Cerritos and Pasadena offices. He serves on NCA’s board and ClubPAC Committee and chairs the Government Relations Committee. Lenz also is chair of the Labor and Employment Law Section for the State Bar of California. 

    Cindy S. Arellano is a partner at Atkinson, Andelson, Loya, Ruud & Romo in the firm’s Business & Tax Practice Group in Cerritos, Calif., focusing on employee benefits and executive compensation, tax audits, ERISA, nonprofit organizations, mergers and acquisitions and general corporate transactional matters. She has written for NCA publications and spoken in NCA programs. 

     

     

    Thomas Lenz

    Partner, Atkinson, Andelson, Loya, Ruud & Romo

    Thomas A. Lenz is a partner at Atkinson, Andelson, Loya, Ruud & Romo, in the firm’s labor and employment law department handling all aspects of labor and employment law issues from the firm’s Cerritos and Pasadena offices. He serves on NCA’s board and ClubPAC Committee and chairs the Government Relations Committee. Lenz also is chair of the Labor and Employment Law Section for the State Bar of California. He can be reached at tlenz@aalrr.comor 562-653-3200.

    Cindy Strom Arellano

    Atkinson, Andelson, Loya, Ruud & Romo

    Cindy S. Arellano is a partner at Atkinson, Andelson, Loya, Ruud & Romo in the firm’s Business & Tax Practice Group in Cerritos, Calif., focusing on employee benefits and executive compensation, tax audits, ERISA, nonprofit organizations, mergers and acquisitions and general corporate transactional matters. She has written for NCA publications and spoken in NCA programs. She can be reached at carellano@aalrr.com or 562-653-3200.

  • Strategy for Clubs

    Recorded On: 05/03/2018

    Discuss strategic planning content; how to implement dependable club strategy; and how to sustain that strategy.

    Effective strategy has many parts and a singular aim, which is economic sustainability for the club. On Thursday, May 3 at 2:00 p.m. ET, hear strategy-expert Henry DeLozier, principal at Global Golf Advisors, discuss strategic planning content, how to implement dependable club strategy and how to sustain that strategy.

    Global Golf Advisors (GGA) is a Legacy Alliance Partner of the National Club Association. GGA serves club management professionals from offices in Toronto, Phoenix and Dublin.

     


    Henry DeLozier

    Partner, Global Golf Advisors

    Henry DeLozier is a principal at Global Golf Advisors (GGA), a Legacy Alliance Partner of the National Club Association. GGA serves club management professionals from offices in Toronto, Phoenix and Dublin (IR). He can be reached at hdelozier@globalgolfadvisors.com or by visiting globalgolfadvisors.com


  • Club Governance

    Recorded On: 03/15/2018

    Learn how to implement and sustain sound club governance.

    Club directors bear immense responsibility in governing their clubs. Discuss the four-corners of directors’ responsibility: (1) implementing strategy, (2) ensuring dependable finance, (3) exercising responsible governance, and (4) providing trustworthy servant leadership. Learn how to implement and sustain sound club governance.

    Presenter Henry DeLozier is a principal at Global Golf Advisors (GGA), a Legacy Alliance Partner of the National Club Association. GGA serves club management professionals from offices in Toronto, Phoenix and Dublin (IR). 

     


    Henry DeLozier

    Partner, Global Golf Advisors

    Henry DeLozier is a principal at Global Golf Advisors (GGA), a Legacy Alliance Partner of the National Club Association. GGA serves club management professionals from offices in Toronto, Phoenix and Dublin (IR). He can be reached at hdelozier@globalgolfadvisors.com or by visiting globalgolfadvisors.com


  • Struggling to Provide Southern Hospitality: H-2B and J-1 Visa Issues and Answers for Private Clubs with Winter Seasons (Florida, Texas, the Southwest, and others)

    Recorded On: 03/08/2018

    Learn best practices in utilizing H-2B visa petitions as part of a successful staffing strategy.

    Hospitality organizations in Florida, Texas, the Southwest and other winter-season locations have been increasingly turning to foreign nationals to staff for their busy times of year with J-1 and H-2B visas. In recent months, there has been much discussion by the administration about J-1 visas whether the government will end J-1 visas for the hospitality industry altogether. On the H-2B visa end, there has been a recent uptick in denials for hospitality organizations around the United States. These issues, combined with low unemployment, have left many hospitality organizations scrambling to find qualified and reliable staff.  

     Attorney Keith Pabian will present on best practices and tips for private clubs to make H-2B visa petitions a stress-free option that can turn your staffing troubles into a great staffing strategy. This webinar will also discuss visa options for clubs, with an eye toward understanding what the future will hold for these programs under the Trump administration. Pabian will also discuss generally the current developments in immigration law.

    Keith Pabian

    Partner, Pabian Law

    Keith Pabian is the Founding Partner of Pabian Law, LLC.  Pabian has a unique specialization in representing seasonal businesses from coast to coast. Pabian has won numerous awards and honors for his work. His firm is a proud member of the National Club Association and sponsor of the New England Club Managers Association and the Florida Club Managers Association of America. Pabian presents at numerous national conferences, local chapter meetings, and international webinars on immigration topics affecting the club industry. He can be reached at keith@pabianlaw.com or 617-939-9444.

  • Branding and Brand Management

    Recorded On: 02/15/2018

    Learn how brands impact private clubs and what steps should be taken to fortify the brand of your club.

    In a brand-conscious society, brands mean so much to club members. It represents core values, service standards, and market differentiation. Learn how brands impact private clubs and what steps should be taken to fortify the brand of your club.

    Presenter Henry DeLozier is a principal at Global Golf Advisors (GGA), a Legacy Alliance Partner of the National Club Association. GGA serves club management professionals from offices in Toronto, Phoenix and Dublin (IR). 

     


    Henry DeLozier

    Partner, Global Golf Advisors

    Henry DeLozier is a principal at Global Golf Advisors (GGA), a Legacy Alliance Partner of the National Club Association. GGA serves club management professionals from offices in Toronto, Phoenix and Dublin (IR). He can be reached at hdelozier@globalgolfadvisors.com or by visiting globalgolfadvisors.com


  • GDPR data security compliance: What does it mean for your club?

    Recorded On: 01/11/2018

    Join Charles Barley Jr., Director, Risk Advisory Services and Nico Guetatchew, Supervisor, Risk Advisory Services of RSM US LLP as they present on the complexities of this new regulation and how you can prepare.

    Have you started your preparations for General Data Protection Regulation (GDPR) compliance? GDPR was recently ratified to strengthen and unify data protection for all European Union (EU) residents—whether their data resides in the EU or not. GDPR is applicable to almost every organization worldwide that collects or processes data on EU residents, including those not based in Europe and even those without any European operations.

    Many private clubs underestimate the amount of EU data they hold, and therefore may not understand the potential effect of GDPR legislation. For example, EU resident data may be stored in everything from information technology (IT) systems and portable media devices to spreadsheets and email archives. Clubs must examine data privacy protocols for primary sources of data, as well as all other sources and forms, including club membership, employee and guest data.

    The new GDPR rules will significantly disrupt how organizations store, manage and process personal data. Substantial financial penalties and reputational damage may be incurred for noncompliance, up to €20M or 4 percent of an organization’s global revenue, whichever is higher. Register today to:

    • Understand what GDPR is
    • Hear how it may apply to the private club industry
    • Learn how to develop a road map for compliance

    Join Charles Barley Jr., Director, Risk Advisory Services and Nico Guetatchew, Supervisor, Risk Advisory Services of RSM US LLP as they present on the complexities of this new regulation and how you can prepare. The enforcement date is May 25, 2018 and all affected organizations must take immediate action to develop a response to the new requirements.  

    Charles Barley Jr.

    Director, Risk Advisory Services (IT)

    Responsible for the delivery of governance, risk and compliance services, Charles Barley Jr. serves as RSM’s southeast leader of the security & privacy risk solution and also serves on the firm’s National Data Privacy working group. He has more than 18 years of consulting experience and has served several multinational financial services and public sector organizations. Charles has led a number of data protection assessments and policy development engagements, which focused on security governance, data privacy, information classification and overall data protection programs for data rich organizations, designed to ensure compliance with generally accepted privacy principles and international regulatory expectations.  

    Nico Guetatchew

    Supervisor, Risk Advisory Services (IT)

    Nico Guetatchew is a supervisor and GDPR subject matter expert for RSM US, a leading provider of audit, tax and consulting services focused on the middle market. As a driving force for the delivery of privacy and GDPR work with RSM US clients, Guetatchew has been consistently at the forefront of privacy regulatory compliance and is a GDPR speaker and media contributor on all things privacy and technology.